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Box Office Services-Who is selling your tickets?

WHO IS SELLING YOUR TICKETS?

MATCH Box Office Services vs. a 3rd-Party Service

MATCH is proud to support Houston-area artists and cultural organizations by providing affordable, professional venues and services. One key offering is our comprehensive Box Office service, designed to simplify ticketing and enhance the patron experience.

Groups may choose to use MATCH’s ticketing system or manage ticketing independently. Please note that due to system limitations, MATCH cannot split ticket sales across multiple platforms

ALL PUBLIC EVENTS are listed on the MATCH website and calendar, regardless of who is selling the tickets. Please make sure that all of the require information and graphics are submitted to the Director of Patron Services.

BENEFITS OF USING THE MATCH BOX OFFICE

Utilizing MATCH’s ticketing services includes the following advantages:

  • 24/7 Online Sales
    • Seamless online and mobile ticketing with personalized setup support.
  • Mobile Ticketing
    • Patrons receive a confirmation email with a link to their mobile ticket, which can be downloaded to their device— no lost tickets!
  • Flexible Ticketing Options
    • Set up discount codes, reminders, and follow-up emails tailored to your event.
  • Front-of-House Support
    • A dedicated House Manager will assist with ticket scanning, audience management, and general event support. Our Box Office team will also be on-site to assist patrons.
  • Detailed Reporting
    • Receive regular updates with ticket buyer data for your records.

COST STRUCTURE

  • Standard Ticket Fee: $5 per ticket, paid either by the patron or covered by the presenter at settlement.
  • Complimentary Tickets: $2 per ticket, only for those scanned as attended or virtual tickets issued.
  • Presenters set their own ticket prices and can choose to embed the fee in the listed price or have it added at checkout.

FREE EVENTS

  • For free public events using MATCH’s ticketing system, all Box Office services are provided at no charge—including full support and reporting—so long as all RSVPs are processed through MATCH.

INDEPENDENT TICKETING

  • Groups using an external 3rd-party ticketing service will still be listed on MATCH’s website and calendar, with a link directing to the external ticketing page.

ADDITIONAL POLICIES

  • Patrons may not stand or sit in the aisles. MATCH reserves the right to deny entry—even with a ticket—if it would exceed venue capacity or compromise safety.
  • MATCH staff may observe performances on a walk-in basis if unsold seats remain at curtain. No tickets will be issued, and no fees will be charged.