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Ticket Policy

MATCH BOX OFFICE SERVICES: Who is selling your tickets?


MATCH supports Houston-area artists and cultural organizations by offering affordable, high-quality venues and services that make hosting events seamless.

One key service that MATCH offers is our ticketing services. The Box Office not only provides an essential service for groups without one, but also serves as a connection point between each groups’ distinct audience as well as the wider Houston community. By selling your tickets through MATCH, your event will be made known to patrons of every other event at MATCH and vice versa.

PLEASE NOTE: Groups may choose to use the MATCH Box Office services or choose to handle their own ticketing. Due to our ticketing system, we are unable to share ticketing and sales with other platforms. 

MATCH BOX OFFICE BENEFITS

Selling tickets through MATCH provides:

  • Visibility: Inclusion on the MATCH website, public calendar, and weekly newsletter (35,000+ subscribers).
     
  • 24/7 Ticket Sales: Online and mobile ticketing with personal customer service for setup.
     
  • Mobile Ticketing: Once the ticket is purchased your patrons will receive an confirmation with a link to their mobile ticket. They can then download the ticket to their phone. No more lost tickets!
     
  • Ticketing Support: You can set up a variety of discounts, discount codes, and customizable reminder/post-event emails.
     
  • Operational Ease: You will be assigned a House Manager for ticket scanning, crowd control, and event assistance. Box Office staff will be available to also assist your guests on the day of your event.
     
  • Detailed Reporting: Regular updates with customer data for your database.
     

COST

  • Ticket Fee: The cost is only $3 per ticket, either paid by patrons or by the organization at closeout.
     
  • Please note that we do not charge you the $3 fee for any Complimentary Tickets that are not scanned in or used for the event. You are only charged if your guests do attend and have their tickets scanned.
     
  • Presenters set ticket prices and may include the fee in the ticket cost.
     

FREE EVENTS

  • MATCH waives ticket fees and provides full box office services for events that are free to the public, provided that RSVPs or reservations are processed exclusively through the MATCH Box Office. All the aforementioned benefits will be included.


SELLING TICKETS INDEPENDENTLY

  • If tickets are sold outside MATCH, the event will not appear on the MATCH website or promotions or include any of the above-mentioned benefits.
     
  • A House Manager will be assigned to your event to assist with logistics, but the presenter will handle all ticketing, ushering, and other front-of-house duties.

 

IMPORTANT NOTES

Under no circumstances may patrons stand or sit in the aisles. MATCH reserves the right to refuse admission to anyone, whether they have a ticket or not, if doing so would exceed the legal or safe capacity of the theater or threaten the health or well-being of other Patrons or the MATCH personnel.

MATCH Staff reserves the right to observe performances on a walk-in basis.  This only applies if unsold seats are available at curtain time. No tickets will be issued, and no ticket fees will be assessed.