You are here

Ticket Policy

MATCH BOX OFFICE SERVICES: 

Who is selling your tickets?


MATCH is proud to support Houston-area artists and cultural organizations by providing affordable, professional venues and services. One key offering is our comprehensive Box Office service, designed to simplify ticketing and enhance the patron experience.

Groups may choose to use MATCH’s ticketing system or manage ticketing independently. Please note that due to system limitations, MATCH cannot split ticket sales across multiple platforms.

BENEFITS OF USING MATCH BOX OFFICE

Utilizing MATCH’s ticketing services includes the following advantages:

  • 24/7 Online Sales
    Seamless online and mobile ticketing with personalized setup support.

  • Mobile Ticketing
    Patrons receive a confirmation email with a link to their mobile ticket, which can be downloaded to their device—no lost tickets!

  • Flexible Ticketing Options
    Set up discount codes, reminders, and follow-up emails tailored to your event.

  • Front-of-House Support
    A dedicated House Manager will assist with ticket scanning, audience management, and general event support. Our Box Office team will also be on-site to assist patrons.

  • Detailed Reporting
    Receive regular updates with ticket buyer data for your records.

COST STRUCTURE

  • Standard Ticket Fee: $5 per ticket, paid either by the patron or covered by the presenter at settlement.

  • Complimentary Tickets: $2 per ticket, only for those scanned as attended.

  • Presenters set their own ticket prices and can choose to include the fee in the listed price or have it added at checkout.

FREE EVENTS

For free public events using MATCH’s ticketing system, all Box Office services are provided at no charge—including full support and reporting—so long as all RSVPs are processed through MATCH.

INDEPENDENT TICKETING

Groups using an external ticketing service will still be listed on MATCH’s website and calendar, with a link directing to the external ticketing page.

ADDITIONAL POLICIES

  • Patrons may not stand or sit in the aisles. MATCH reserves the right to deny entry—even with a ticket—if it would exceed venue capacity or compromise safety.

  • MATCH staff may observe performances on a walk-in basis if unsold seats remain at curtain. No tickets will be issued, and no fees will be charged.