Technology is great, but technology can also sometimes not work. Below are some common troubleshooting issues around accessing virtual content from MATCH.
MATCH uses a private link to our YouTube channel for all streaming. The two issues you would likely experience are 1) Wi-Fi speed or 2) broken stream link. If you get a warning about the link when you attempt to access the livestream, contact the MATCH box office to receive a new link.
Where can I access my virtual content?
How do watch my virtual content on my TV?
Contact Us
Where can I access my virtual content?
Links to virtual content will be delivered to your email address once you've reserved your ticket. The email confirmation will come from the address boxoffice@matchouston.org. If you have the capabilities to search your email, search for boxoffice@matchouston.org or Box Office. That will quickly filter your inbox to help find your email.
Your email should have the subject line: Your order has been submitted
Once you've found your email confirmation, scroll to the bottom half of the email and look for the section labeled Order Details. You will see a blue button with the name of your virtual event. This is the button that will direct you to your virtual content. If you've purchased multiple virtual events, they will be listed under this section.
If you do not see this button or cannot find your email, please contact the MATCH Box Office to have your email confirmation resent to your email address.
Email: boxoffice@matchouston.org
Phone: (713) 521-4533
How many times can I watch my virtual content?
For Livestreamed events, your only chance to watch the live-streamed virtual content will be on the specific date and time of the event. The date and time will be listed in your email confirmation and on the event website. When you click on your virtual ticket link, you will be directed to the video player. If you are joining the event after it has begun, you will see the event already in progress. If you join the event after the event time or date, you will no longer be able to view the virtual event content.
Watching Virtual Content on your TV
Livestreaming is primarily through YouTube streaming. As long as you can access YouTube on your devices you will be able to view the livestream.
Contact Us
For support, please contact the MATCH Box Office:
Email: boxoffice@matchouston.org
Phone: (713) 521-4533